Depends on where you're located. At checkout, the rate will be determined for the specified zipcode, your perferred carrier can then be selected.

Curbside delivery via UPS is our standard method of delivery. For White Glove delivery of large furniture items, there is an additional flat fee of $500 within the New York Metro Area for buildings with a Certificate of Insurance (COI). We do not offer Threshold or White Glove delivery beyond the New York Metro Area.

Curbside delivery via UPS is our standard method of delivery. For White Glove delivery of large furniture items, there is an additional flat fee of $500 within the New York Metro Area for buildings with a Certificate of Insurance (COI). We do not offer Threshold or White Glove delivery beyond the New York Metro Area.

If you do require Threshold or White Glove delivery outside of the New York Metro Area, kindly reach out to us at hello@shopzung.com to make arrangements.

Curbside Delivery (Default)
- Pre-delivery phone call to schedule delivery on an agreed day and time.
- Subject to residential or commercial areas with limited access to delivery vehicles.

Threshold Delivery
- Pre-delivery phone call to schedule delivery on an agreed day and time.
- Delivery inside to the room of your choice.
- Removal of packaging.
- No Assembly.

White Glove Delivery
- Pre-delivery phone call to schedule delivery on an agreed day and time.
- Delivery inside to the room of your choice.
- Removal of packaging.
- Assembly of products (this does not include lighting or wall installations).

Our standard handling time is 2-4 business days. Once your order has shipped an email will be sent with tracking information.

Please contact Customer Service at hello@shopzung.com  or 1-212-343-8391 for any questions on returns. Returns are accepted within 48 hours of purchase with a proof of receipt at the time of purchase. Please see our faulty goods clause below if a merchandise is sent damaged.

US Domestic orders will be refunded full value of order less shipping and a 15% restocking fee of the purchase price.

International orders will be refunded less shipping and 25% restocking fee of the purchase price.

If your order was received damaged, please email us at  hello@shopzung.com within 48 hours of delivery. In the email, please attach photographs of the following: 

1. Damaged item 

2. Internal packaging 

3. External packaging (all sides of the external shipping box)

Items are classified as faulty if they are received damaged. Items received damaged must be reported to Shop Zung in an email within 48 hours of delivery. 

Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Generally, cancelations can be processed within 24 hours of placing the order, so long as the product has not shipped. Please email us at hello@shopzung.com with any cancelation requests. If the item has shipped, our standard return policy applies.

Yes! If you’re a licensed interior designer or architect, we offer 15% off all purchases. Please fill out our application.

We approve trade requests weekly, every Monday. If you would like to expedite the approval process, please email us at design@studiozung.com upon submitting your forms. 

Certainly! Please email design@studiozung.com with the following information and a quote will be sent within 2 business days:

- White Glove or Curbside Delivery

- Delivery Deadline

Yes, our trade members can receive sales tax exemption with a valid Resale or Sales Tax Certificate.

You can reach us through our contact page! We will be happy to assist you.